FAQ: Premiere

Are there any other tutorials available for Premiere?

Adobe has some spectatular tutorials one the Adobe Premiere Support Page. There are tutorials for beginners who are just getting started and tutorials that teach key techniques for mastering the program.

What is the best way to organize media for a video project?

A video project brings together many types of material: video footage, photos, audio files, graphics and more. The most important thing in organizing all that material is to keep it in one place.

Create one project folder that contains all your material and your Adobe Premiere file. If you need to move your project around, like transferring it on a thumb drive, transfer the whole folder at once to keep all the material together.

Below, a more specific way you might want to organize your project material. But first, a little bit about why this matters.

Premiere and all other modern video editing programs are nondestructive, meaning they can use your source material without destroying the originals. This may seem obvious, but this hasn’t always been available in video editing. Before digital editing, physical filmstrips and video tape had to be cut with a razor and spliced together to make an edit. (This is why we still “cut” from one scene to another.)

In nondestructive editing, your original material isn’t affected no matter how many digital cuts you make and how many effects you add. Instead of using up the material, Premiere continually draws upon the source material you’ve imported. If the program can no longer find that source material, it cannot display your edited version. This is a common problem when files move locations or — in the worst-case scenario — accidentally get deleted.

That’s why it’s important to keep all source material well-organized so Premiere can always find the correct files. Inside your main project folder, you may want to further organize your material.


How can I fix “media offline” in Premiere?

Many editors encounter the “media offline” problem: You go to reopen your video project in Premiere, and instead of your project you see this alarming red screen.


Fortunately, this is easy to fix as long as you know where your original files are located. Here’s how to reconnect your clips.

What this means is that Premiere can no longer find the source material you were previously working with. This happens most often if you’ve been moving your files around, but it can also happen if you rename files or folders. (Read this FAQ about organization for why this matters.) Premiere remembers how you were editing your pieces together — like the shell or the outline of your project — but can’t find the clips that are supposed to fit in those spots.

Choose one clip from your source material bin, usually located in the bottom left of your Premiere interface. Right-click that clip and choose Link Media. (You can also select a clip and go to Project > Link Media in the top menu.)


This will open a dialogue box so you can navigate to where that clip is located. Make sure you select the clip that Premiere is looking for, or you can accidentally replace the clip with an incorrect file. Make sure the file names are an exact match, except in cases where you purposefully changed the file names.


If your clips are all located in the same place, Premiere will often know where to find them all once you relink one clip. You’ll see the thumbnails reappear in your media bin and on your timeline, and you’re ready to keep editing.

If not, it can be tedious to relink each clip one by one. Instead, use this alternate way to save time: Close your Premiere project. When you reopen it, the same relinking dialogue box will appear before your project even opens. Navigate to the first clip Premiere names in the top left of the dialogue box, and once you do this the rest should relink automatically.


When I import my audio/video footage, it shows me a message that says “media pending” and I can’t work with my footage. What should I do?

Make a copy of your original audio/video file, quit Premiere, restart your computer and open Premiere again, but this time import the copy of your footage.

Why is my video so small when I import it?

When you start a project, there are certain frame settings you created for your video. When you drag in your first video clip or picture, the program will automatically ask if you want to keep your settings or match them to the clip. Typically you want to match them. That means all of your clips will now have to fit in that frame, but some may be different sizes or orientations. So, once you’ve dragged them in, select them in the workspace. Then, in the top right preview pane, double click on the video or image. You will then see a toggle in the middle that allows you to move it around. Assuming the image is small enough, you will also see corner anchor points that if you click and drag will resize the video up or down. Typically you only want to resize down to avoid pixilation as best as possible, though there may still be some artifacts. In general, try to take footage from one device with the same settings at all times.

My video is choppy when I work on it, but when I watch it on my phone, it’s fine. What’s up?

Your phone handles video differently than your desktop computer. If your computer’s processor is even a couple years old, it might not be able to create a smooth preview of your video, especially if there are many elements going on, such as transitions. You can render what you have to make the preview more usable by simply selecting what you want in the work area and then pressing enter. Here’s a good explanation from Adobe: https://helpx.adobe.com/premiere-pro/using/rendering-previewing-sequences.html

Why can’t I pan/zoom/move an image in my project?

Make sure you have selected your clip before attempting to adjust the scale slider. Another possible workaround is to delete the image from your sequence, and then add it back in.

Refer to this link (https://www.youtube.com/watch?v=cHl_s19qe70 ) if you need more help with panning and zooming.

How do I remove black bars from my video footage?

Most often, this problem occurs if your video footage is shot vertically on an iPhone/smartphone. If you plan on shooting video on your smartphone, remember to hold your phone horizontally while recording.

If you have already shot a vertical video on your phone or your video footage is still showing up with black bars in Premiere, here is a video explaining how to remove those black bars: https://www.youtube.com/watch?v=TKcpH9wSOH4

What if Adobe Premiere keeps crashing?

Video editing is an intense process, and sometimes this means Adobe Premiere will keep crashing on you. Here are a few steps for troubleshooting:

1. Check the memory on your computer. If you’re running low, the program may be hitting a wall and unable to run properly. Find out how much free memory you have with these instructions for Mac and Windows.

2. Check how much memory Premiere is using. As you edit in Premiere, the program keeps extra information about your steps. This is what allows you to “undo” and preview your video. However, the program can crash if it’s trying to keep track of too much extra information.
• Go to Edit > Preferences > Edit > Memory. You can reduce the amount of RAM saved for other applications to see if that makes a difference.
• Go to Edit > Preferences > Auto Save, and try reducing the Maximum Project Versions. (But not to zero.)

3. Get all your files in one place, preferably the desktop. If you are using video files, sound files and images that are scattered all over your computer or saved to external hard drives or thumb drives, your computer must do more work to call upon those resources. Make a single project folder with your Premiere file and all source materials to speed things up and avoid losing footage.

Other issues with repeated crashing are specific to particular operating systems, so you may want to Google the problem with your specific operating system information, like “adobe premiere crashing OSX yosemite.”

I’ve uploaded my project to YouTube, but it’s stuck at 0%. What should I do?

While your upload is stuck at 0%, there should still be a link somewhere on the page that will end up being the final location of your video. Right click the link, open it up in a different tab, click on the embed button and copy the highlighted link that appears. If you paste this embed link into your WordPress post, your video should show up.

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